9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
Streamline your finances and grow your business.
Add to compare
Starts from $3.75 / month when monthly
Xero Reviews & Ratings
Are you using Xero?
Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
Filter results
Sort by :
Showing 2771-2780 out of 4649
MT
Mark Taylor
04/25/21
Kelly in Xero Payroll support has just…
Kelly in Xero Payroll support has just helped me to run a negative unscheduled pay run. Very quick and clear responses. Ask for Kelly.
EB
EPC Bookkeeping
04/25/21
Great Support team
Great Support team Thanks all
I
Irving
04/23/21
I have a fantastic customer support…
I have a fantastic customer support from Matt He helped clarify many questions I had regarding payroll and pensions, freindly, patient and knowledgeable Matt, Tank you once again!
I
Irving
04/23/21
I have a fantastic customer support…
I have a fantastic customer support from Matt He helped clarify many questions I had regarding payroll and pensions, freindly, patient and knowledgeable Matt, Tank you once again!
CM
C McIntosh
04/13/21
I had an couple of related payroll…
I had an couple of related payroll issues that I really needed urgent help with - holiday accural, annual salary calculations and a payslips query all on seperate cases with Xero as instructed. Due to the time sensitive issue for completing the payroll for my client, Mariyah was able to call and sort all these issues for me - fantastic! It makes such a difference being able to speak to someone and not just back and forth with messages. Thank you Mariyah - I'm all sorted and client is ...
Read more
LO
Leonie Oosterhuis
04/13/21
I wasn't receiving emails
I wasn't receiving emails, and Xero identified the issue, and rectified it very quickly. Thank you.
CB
Claire Booth
04/08/21
Once again Xero have been really…
Once again Xero have been really helpful in dealing with my enquiry, Really please with their professional approach :)
E
Em
04/08/21
Tom in Payroll Support is AMAZING!!!
Amazing software and even better support! I love Xero it is such a seamless software, and really does increase my efficiency. The support I receive is absolutely amazing, Tom in payroll is great and super knowledgeable! Pretty much answers any and every question! Which makes me feel much more at ease, thank you tom, and everyone else in support.
HM
Helen McCosker
04/08/21
Quick response time
Quick response time. Solved instantly. Friendly and supportive response. Thanks Luke
N
Nick
04/08/21
A+ management of our support issue
The Xero support staff assisted us with a technical issue. It was handled well and solved promptly. Thanks!
Free vendor scorecard
Evaluate Xero objectively with the accounting software scorecard
A weighted accounting software vendor scorecard to score Xero against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].