9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 2761-2770 out of 4649
JK
J. Kin
04/26/21
I needed a little technical help
I needed a little technical help, with an email issue, got in contact with the Xero team, and within a few hours he had it resolved!
SO
Sean O'Brien
04/26/21
Jordan was a great help.
Jordan was a great help. Gave more information than I needed, to be able to understand the problems and solutions.
JW
Jayy Wilson
04/26/21
Excellent Support Team
The Xero Support team are great at delivering 5 star support, most issues are resolved same day. We operate an array of Payrolls and often speak to Tom from Payroll Support - Great service would highly recommend to anyone thinking about joining Xero for their accounting requirements.
JW
Jayy Wilson
04/26/21
Excellent Support Team
The Xero Support team are great at delivering 5 star support, most issues are resolved same day. We operate an array of Payrolls and often speak to Tom from Payroll Support - Great service would highly recommend to anyone thinking about joining Xero for their accounting requirements.
JK
J. Kin
04/26/21
I needed a little technical help
I needed a little technical help, with an email issue, got in contact with the Xero team, and within a few hours he had it resolved!
LB
Laura Bolton
04/26/21
Brilliant support
Brilliant support - there was no question I couldn't ask and it felt like Lisa went beyond the call of duty to guide me through it until it was clear.
NG
Nicole Gong
04/25/21
Prompt response and very helpful
Date of experience: April 26, 2021
MT
Mark Taylor
04/25/21
Kelly in Xero Payroll support has just…
Kelly in Xero Payroll support has just helped me to run a negative unscheduled pay run. Very quick and clear responses. Ask for Kelly.
EB
EPC Bookkeeping
04/25/21
Great Support team
Great Support team Thanks all
NG
Nicole Gong
04/25/21
Prompt response and very helpful
Date of experience: April 26, 2021
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].