9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 2751-2760 out of 4649
FT
Farhana Tevai Huq
05/09/21
Can't beat Xero's customer Support
I had an issue with my P&L statement and with an income category that had a payment and refund which should have been zeroed out. I sent Xero help a message and received a response within 24 hours with some helpful steps I could take to fix the situation. When the steps only seemed to resolve part of the problem, I had a call set up with Asif a support specialist. Asif was so helpful and kind and patient in guiding me to figure out what the issue was and why the refund was not canceling out ...
Read more
FT
Farhana Tevai Huq
05/09/21
Can't beat Xero's customer Support
I had an issue with my P&L statement and with an income category that had a payment and refund which should have been zeroed out. I sent Xero help a message and received a response within 24 hours with some helpful steps I could take to fix the situation. When the steps only seemed to resolve part of the problem, I had a call set up with Asif a support specialist. Asif was so helpful and kind and patient in guiding me to figure out what the issue was and why the refund was not canceling out ...
Read more
J
Jacques
05/09/21
Reports challenge quickly resolved
I had a challenge with some of the reports with one of my Xero clients. After submitting my query to the support team I received feedback within a short time-frame and now my challenge has been resolved. Thanx Xero!
GN
Gaynor Neill
05/09/21
Excellent Service
Very impressed with the service I received from the technical team in particular Roberta in resolving an issue with my bank feeds. Efficient, thorough and friendly.
SW
Sharon Watkins
04/27/21
My query was resolved quickly and…
My query was resolved quickly and knowledgeably by Kelly. Excellent support!
SW
Sharon Watkins
04/27/21
My query was resolved quickly and…
My query was resolved quickly and knowledgeably by Kelly. Excellent support!
C
Customer
04/27/21
Excellent customer services
Excellent customer services, highly recommended
C
Customer
04/27/21
Excellent customer services
Excellent customer services, highly recommended
LB
Laura Bolton
04/26/21
Brilliant support
Brilliant support - there was no question I couldn't ask and it felt like Lisa went beyond the call of duty to guide me through it until it was clear.
SO
Sean O'Brien
04/26/21
Jordan was a great help.
Jordan was a great help. Gave more information than I needed, to be able to understand the problems and solutions.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].