9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 2741-2750 out of 4649
M
Mira
05/11/21
Thank you Adeel
Thank you Adeel! The log in issue was professionally and timely resolved!
M
Mira
05/11/21
Thank you Adeel
Thank you Adeel! The log in issue was professionally and timely resolved!
M&
Mr & Mrs Gardens Limited
05/11/21
I recently moved to Xero from Sage
We recently moved to Xero from Sage. We had used Sage for 8 years so we were a bit nervous about making the switch. We got Xero accounting set up and running smoothly on our own, but we had a problem with the Xero PayRoll / Pension set up. When we ran our first payrun something wasn't right. We raised a support question and got a reply about 12 hours later. Unfortunately this didn't get to the bottom of the problem. A telephone call was arranged with a support specialist (Harry). From the ...
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F
Felicity
05/11/21
I contacted Xero after HMRC effectively…
I contacted Xero after HMRC effectively 'lost' an MTD vat return submission and Nabeel on the support team was very supportive and helpful, giving me the confidence to persist with HMRC. They have now recognized that the return is submitted and I can carry on.
C
customer
05/10/21
Amazing customer service experience…
Amazing customer service experience from Xero. I requested a call. They called me and sorted everything out in a very professional manner. That's what you want from your accounting provider. TOP DOGS!
BB
Becky Barker
05/10/21
Xero Central
I needed help with Xero payroll and through Xero central I spoke with Mariyah. She was very helpful and gave me some tips that solved the problems I have been having. Every time I have needed help the Xero central support team have been fantastic with timely and helpful responses.
C
customer
05/10/21
Amazing customer service experience…
Amazing customer service experience from Xero. I requested a call. They called me and sorted everything out in a very professional manner. That's what you want from your accounting provider. TOP DOGS!
BB
Becky Barker
05/10/21
Xero Central
I needed help with Xero payroll and through Xero central I spoke with Mariyah. She was very helpful and gave me some tips that solved the problems I have been having. Every time I have needed help the Xero central support team have been fantastic with timely and helpful responses.
GN
Gaynor Neill
05/09/21
Excellent Service
Very impressed with the service I received from the technical team in particular Roberta in resolving an issue with my bank feeds. Efficient, thorough and friendly.
J
Jacques
05/09/21
Reports challenge quickly resolved
I had a challenge with some of the reports with one of my Xero clients. After submitting my query to the support team I received feedback within a short time-frame and now my challenge has been resolved. Thanx Xero!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].