9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 2731-2740 out of 4649
DJ
Daine J
05/17/21
"Super easy to use"
What do you like best about Xero? Very user-friendly to use for a small business, easy to understand. What do you dislike about Xero?
CF
Caroline Forti
05/17/21
I started using Xero from Sage…
I started using Xero from Sage Accounting, I was very sceptical as it's always difficult coming away from what you're use to. I have to say, it was the best thing I have done! I'd be lying if I said it was smooth sailing, but the Xero Support team is just great! They really do point you in the right direction. If you are thinking about trying Xero for the first time, you won't regret it. I now have all my clients on Xero and they also couldn't be happier.
CO
Caroline O'Dwyer
05/17/21
Superb suport from Sandrine
I had several payroll and pension filing issues that I could not resolve on my own. After contacting Sandrine at Xero support all my issues were resolved. She was incredibly helpful, explained all actions really clearly and responded very quickly to all any extra questions. Really great service thankyou!
KR
Karen Richards
05/13/21
Fantastic support when you need them
Fantastic support when you need them , reply quickly and proffesionally
J
John
05/12/21
Excellent support
Roberta was very helpful. After my bank feeds links were broken when my account number prefixes changed she guided me through changing the details in Xero. She then contacted my bank to help rectify the issue enabling me to get back to business!
JS
J Scott
05/12/21
Fantastic service from Xero
Fantastic service from Xero. Particularly Lindsay who went over and above to help me. Many thanks
J
John
05/12/21
Excellent support
Roberta was very helpful. After my bank feeds links were broken when my account number prefixes changed she guided me through changing the details in Xero. She then contacted my bank to help rectify the issue enabling me to get back to business!
JS
J Scott
05/12/21
Fantastic service from Xero
Fantastic service from Xero. Particularly Lindsay who went over and above to help me. Many thanks
F
Felicity
05/11/21
I contacted Xero after HMRC effectively…
I contacted Xero after HMRC effectively 'lost' an MTD vat return submission and Nabeel on the support team was very supportive and helpful, giving me the confidence to persist with HMRC. They have now recognized that the return is submitted and I can carry on.
M&
Mr & Mrs Gardens Limited
05/11/21
I recently moved to Xero from Sage
We recently moved to Xero from Sage. We had used Sage for 8 years so we were a bit nervous about making the switch. We got Xero accounting set up and running smoothly on our own, but we had a problem with the Xero PayRoll / Pension set up. When we ran our first payrun something wasn't right. We raised a support question and got a reply about 12 hours later. Unfortunately this didn't get to the bottom of the problem. A telephone call was arranged with a support specialist (Harry). From the ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].