9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 2721-2730 out of 4649
CP
Catalin Posea
05/24/21
Account recovery
I lost my old device where I had the google authenticator set up and I couldn't access my account anymore but your support was great helping me to recover the account by answering on point and fast. Thank you very much.
NK
Norma Kendle
05/24/21
Bounced Emails
Emails started bouncing back for no reason. Contacted Xero Support and within a few days the problem was fixed. Excellent service, thankyou.
LE
Lisa Eccles
05/24/21
Prompt response to a payroll query....
Date of experience: May 25, 2021
PH
Paul Horwitz
05/23/21
Moving from one accounting software to…
Moving from one accounting software to another is daunting - even if you are computer literate and comfortable with the bookkeeping process, however switching from Sage to Xero has been a serious challenge because when the data first gets converted, there are anomalies that need resolving, and for a first time user, it's definitely not straightforward. With this in mind, I was incredibly fortunate to have Kierron from tech support take ownership of my case, and not only did he call me and ...
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L
Lynn
05/23/21
Payroll Help
Really helpful and talked me through every stage of setting up the employee details. Saved me some sleepless nights. Great team at Xero.
MP
Mikkah P
05/20/21
"xero invoice"
What do you like best about Xero? keeps our invoices, tuition fee records organized. using xero eliminates the usage of paper, makes bills and payables record keeping easier . useful to everyone especially to those who dont have any accounting experience. It is user friendly.
LM
Lee Maloney
05/18/21
Had an issue with invoices being…
Had an issue with invoices being rejected by the a customers mail provider. Logged this with Xero and resolved within 24 hours. Brilliant service
AW
Alexandra Wickfree
05/18/21
I had a major issue with importing bank…
I had a major issue with importing bank feeds and felt helpless and xero really stepped up to help me resolve this and get my year end accounts done. The community boards offered advice, the support team were hugely supportive with ideas and finally in a phone call with Zahra we got it all sorted. I even learnt some stuff to make my accounts easier in future! I am a xero fan for good now!
MD
Mark Devaney
05/18/21
Good product and good support too.
Xero is a very good product and the support matches this. Any issues or questions are dealt with very well. There are a couple of simple changes I would like to see in Xero with regards the cash flow reporting which would make the software even better. As a software developer myself I have suggested the updates so we shall see what comes from it.
MD
Matthew Doyle
05/17/21
The team are great
The team are great, always very helpful. Today it was Fatheha, but other times people just as helpful. Cannot recommend Xero enough for both functionality and support.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].