9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 2711-2720 out of 4649
SR
Sharon Read
06/03/21
Mariyah from Xero was so very helpful…
Mariyah from Xero was so very helpful to me today. I was in a tight spot and asked for help regarding a pay run and P45 within the month, she even rang me to talk it through and as on a very tight time scale was much appreciated. Her instructions were clear and we managed to get the job done in time. Thank you Mariyah. Most grateful. Sharon Read
ZC
Zoe Collins
06/02/21
Xero Support
Kim was so helpful and patient with me! A phone call to help me using team viewer was easy and all it took.
M
Marie
06/02/21
Amazing support from the team
Kelly from the Xero support team was extraordinary helpful and patient. She took over an hour to guide through all of my payroll issues, adding insightful tips along the way that would help in other circumstances. To be honest, it felt more like a one to one training session. I wish she could handle all of my queries :-)
JA
Jen Atkinson
06/01/21
Payroll Reporting Query
Very quick response to my query and I was sent some useful links by the support team.
M
Morris
05/30/21
Effective online accounting
PROS: I like that Xero is easy to use even for non-accountants. It is simple to do data entry even with coding in Excel. The Yodlee bank feeds are simple to work with and comprehensive. The reporting feature has improved and offers a vast range of custom scenarios and dates.
AW
Ann White
05/27/21
I highly recommend Xero
I highly recommend Xero, not only for their product but their support team are second to none!
SK
Sue Kerr
05/26/21
Awesome Service!
Chelsie was brilliant. Really helpful, polite and patient and resolved my issue quickly. A pleasure to deal with! :-)
A
Andrew
05/26/21
The Consultant
The Consultant, Matt who assisted me was very efficient, polite and extremely knowledgeable of the system and how it worked, my issue was resolved within minutes and was pain free. I would definitely recommend Matt to everyone.
AE
Afraz Ejaz
05/26/21
Amazing Support
Amazing Support - Thank you so much for your Insights It was Soul saver - Your Timely help is much appreciated
PR
Paul Rayner
05/25/21
Great customer support for a payroll…
Great customer support for a payroll issue, quick response time and resolved the issue without fuss. Harry was extremely helpful and helped us get the payroll done on time.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].