9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 2701-2710 out of 4649
DW
Dave Wilton
06/16/21
I was having issues and Shray at Xero…
I was having issues and Shray at Xero was able to assist and resolve promptly
HN
Heather Norreys
06/15/21
Yumma was incredibly patient in sorting…
Yumma was incredibly patient in sorting out the authentication app. She always called back at the time agreed and really tried hard to put me at my ease about new procedures which I hadn't previously experienced.
JB
Jane Berrisford
06/15/21
Easy to use
Easy to use and if I have had any problems have had help to sort
ET
Emma T
06/14/21
Outstanding support services
Xero support is always super helpful. Rather than giving you a long list of complicated instructions, as many other support services do, they actually fix things for you. Highly recommend them!
C
Carey
06/14/21
Quick, friendly and efficient assistance :)
My query was dealt with so quickly and the consultant assisting me by the name of Abi was very friendly and happy to assist with my login issues with Xero. Thank you!
A
Andrew
06/14/21
Great help is available when needed
Helia helped me with an enquiry I had in regards to customising invoices in Xero. She was extremely helpful and I am so appreciative for her expertise and experience to resolve my issue. Thank you so much Helia!!!
JA
Jale Alesheva
06/14/21
My enquiry was answered quickly
My enquiry was answered quickly. The explanation was clear and useful. It was a positive experience.
LM
Louise Matz
06/10/21
Brilliant phone support
Brilliant and swift support on the phone as I had been truly stuck with how to set up the authentication process. James was excellent, efficient and highly knowledgeable. Thank you!
JB
Joanne Baker
06/08/21
Hassen was very helpful and answered…
Hassen was very helpful and answered everything that I asked.
N
Nicola
06/06/21
I had a billing query which was…
I had a billing query which was answered very quickly and thoroughly
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].