9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 2691-2700 out of 4649
SM
S Modesti
06/27/21
I requested a call back via the website…
I requested a call back via the website contact form and was called back very quickly. The guy I spoke to was a good listener, helpful, very knowledgeable and was able to provide a solution to the challenge I put forward to him. Thank you very much :)
DC
Den Creiss
06/27/21
Great support!
Always have a very positive experience when I have to deal with the Xero Support team.
RM
Raza Mughal
06/23/21
Najat and Rosie
Najat and Rosie - One of the Best Customer service person in Xero and what i have experienced in my life - Thank you so much Najat and Rosie.
JH
Josie Hodges
06/23/21
Sandrine was really helpful
Sandrine was really helpful, patient and explained all the processes I needed to complete and checked with me every step of the way. I much prefer talking to support rather than messaging
A
Amol
06/23/21
Changed my mobile phone and could not…
Changed my mobile phone and could not log in to my account after that. Was very pleased with the prompt and efficient support provided by Shray and got things moving.
JD
Jean Donaldson
06/20/21
Employee unsubscribed from his payroll email.
Had an employee unsubscribe from his email for his payslip. Reported it to Xero Support and they responded quickly, looked into it, reported it to their Tech support and problem solved. All done in an afternoon. Great and thank you.
M
Michael
06/20/21
Truly magical!
Well, suddenly being faced with MFA or not using the system, I Googled like mad how to resolve the problem when using more than one device. Truthfully the instructions for an elderly user was completely OTT so in desperation I turned to creating a support ticket - and when that was not successful, Support called me and the most wonderful personal waved a magic wand and hey presto it was resolved!!!
A
anon
06/20/21
Answered my question promptly
Answered my question promptly. Thank you
H
Heather
06/18/21
Great support on a weekend
I emailed support on a saturday afternoon with an urgent query and it was resolved within a few hours - great work Xero.
MK
Mim Khoshaba
06/17/21
Very helpful and quick reply to my…
Very helpful and quick reply to my query. Problem was solved within a few minutes.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].