9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 2651-2660 out of 4649
M
Melinda
08/24/21
Great support specialist
My support specialist, Rick, was very helpful and concise in giving me instructions on how to "fix" my problem... mostly user error! I appreciate the time he put into this.
JS
Jason Scott
08/19/21
I had an issue with MFA login
I had an issue with MFA login, so sent email via the Help option. Was surprised to have a reply with 10 minutes on what steps to take. After completing the steps and responding, I again received a reply within 10 minutes that I should be able to login. Fantastic and prompt support. Thanks Xero team
AK
Ayla Kolakovich
08/18/21
I love Xero
I spoke to two agents to resolve the issue around expense recording. Both were knowledgeable and most helpful. I could not recommend Xero for their software and their customer service more highly.
MS
Md. Sarwar H
08/17/21
"Xero is awsome"
What do you like best about Xero? Xero is super user-friendly. I like everything in Xero. It just takes my bookkeeping career to another level. What do you dislike about Xero?
AU
Anonymous User
08/12/21
"User friendly"
What do you like best about Xero? Easy to mange multiple companies and different user templates What do you dislike about Xero?
B
Brian
08/11/21
Listened
Listened. Explained the problem. Did the fix behind the scenes. A good service.
S
Steve
08/11/21
Great chat and phone support from very…
Great chat and phone support from very knowledgeable advisors. After being unable to resolve my payroll problem by chat I was contacted by an advisor in the UK who very quickly and efficiently sorted everything out. Exceeded my expectations.
RF
Ross Fitzcharles
08/11/21
Excellent service from Nathan who…
Excellent service from Nathan who assisted us with our feed issue on Xero. Thanks for the great service.
LM
Lindsey M. D
08/10/21
"A great platform that will continue to improve!"
What do you like best about Xero? The dashboard to the reporting are all very clean, uncluttered, and user friendly for all levels of experience. What do you dislike about Xero?
LH
Linda Hardee
08/09/21
I was impressed by the speed
I was impressed by the speed, efficiency and clarity of the first response to my query amazing - it's great that the Xero support person, if allowed access, can more easily grasp the problem and come up with the solution immediately. I had spent ages going around in circles and the quick response directed me to the solution and I was able to complete the process easily and sigh with relief. Thank you Xero !
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].