9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 2521-2530 out of 4649
S
susan
01/25/22
Super fast reply every time
Super fast reply every time, and the reply is one that is easily understood.
TM
Tamie Masters
01/25/22
Query dealt with and matter resolved…
Query dealt with and matter resolved within acceptable timeframe.
AH
Adel Hinrichs
01/25/22
Customer service is impeccable!
Customer service is impeccable! Swift, helpful, constructive and executed with professionalism.
IJ
Izzy John
01/24/22
Thank you Jordan
Thank you Jordan, great service.
K
Kim
01/24/22
Great software with such outstanding…
Great software with such outstanding customer service. Thanks
K
Karyna
01/23/22
Xero is fantastic
Xero is fantastic. A massive thanks to their customer support team for their prompt responses and quick turnarounds on resolving any issues.
NP
Natasha Price
01/23/22
Xero is a great tool for us
Xero is a great tool for us. It is a great platform to do detailed accounting easily and allows us to keep really abreast of our cash flow, costs and bottom line. It has really enhanced our business.
KB
Keith Butcher
01/22/22
Query that I raised was dealt with…
Query that I raised was dealt with promptly
MS
Mark Scarlett
01/22/22
I use it to keep an eye on balances
I use it to keep an eye on balances, create invoices, help me with my VAT (making tax digital) as well as allowing me to easily create reports for my accountant. And I am the least account literate person but even I can make very good use of this with the basic training. Using it regularly helps massively to become better at using it and I have to say it has made me more efficient and saved me so much time since using the package.
MS
Matthew S
01/21/22
"Xero saves you Time & Easily manages your Business"
What do you like best about Xero? It saves our organization so much time every day. What do you dislike about Xero?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].