9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 2511-2520 out of 4649
LP
Lisa Price
01/27/22
Quick Response
Quick Response! Got my problem sorted.
LU
Lola Uriem
01/26/22
I was really frustrated and fed up with…
I was really frustrated and fed up with working out how to input the holiday hours in xero. Tom rang me and talked me through it step by step helping me understand how xero calculates the hours in the background and how this shows up on the payslips. I must say I am so impressed and super pleased with Tom's customer service. Tom is a star in my book!
JH
Jackie Hackett
01/26/22
Jess was very helpful in explaining a…
Jess was very helpful in explaining a query relating to our VAT return
W
Waren
01/26/22
Fantastic Customer Service
Quick repsonse to query spoke to DEE in support, very friendly and solved my issues staright away. Great support from DEE.
L
Louise
01/26/22
I was really struggling with a…
I was really struggling with a technical problem on the app and the verify. Within minutes of me raising a query I was speaking to someone who called me to help. He calmly and patiently talked me through the steps I hadn’t understood and appreciated fully it was hard to concentrate on new information during the working day. He showed empathy and expertise and got me back into my app really quickly. What a smashing young man.
SR
Sarah Ross
01/26/22
excellent advice in a timely manner
Date of experience: January 27, 2022
LM
Louise Matz
01/26/22
Excellent help given!
Jordan was brilliant, very timely calling me and efficiently solved the issue. Thank you and well done.
SL
Susan Liu
01/26/22
Very helpful.
Date of experience: January 27, 2022
Z
Zain
01/25/22
Helia was brilliant in finding a…
Helia was brilliant in finding a solution for our invoicing style. Thanks
I
Iain
01/25/22
Xero callback was brilliant -thanks Sam
The chap from Xero who helped me here in the UK (Hi Sam) was BRILLIANT. A few minutes later I was rolling. really nice guys and knew his stuff. I was very stressed and he handled me with aplomb.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].