9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 2501-2510 out of 4649
J
Jayne
01/31/22
Excellent technical support
Adam was extremely helpful and knew how to resolve my problem in one message. Excellent customer service. Very impressive. Thank you
MA
Malcolm Adamson
01/31/22
Prompt
Prompt, helpful and polite without any use of unrecognisable IT speak.
J
Jayne
01/31/22
Excellent technical support
Adam was extremely helpful and knew how to resolve my problem in one message. Excellent customer service. Very impressive. Thank you
S
Stella
01/31/22
Charlotte was very helpful.
Date of experience: February 01, 2022
AR
Andrew Rowson
01/27/22
Excellent support!
Date of experience: January 28, 2022
J
jacs
01/27/22
super fast to respond to an issue I had…
super fast to respond to an issue I had and fixed it immediately (my error too, not theirs).
UC
Unsatisfied Customer
01/27/22
Entries were not being imported
Entries were not being imported. Firstly Grace tried very hard to assist but could not as our problem was technical. Harriet responded and explained very carefully how we could resolve our problem with importing similar entries. Both Harriet and Grace were very helpful.
S
Sandra
01/27/22
Dillon phoned me so I actually got to…
Dillon phoned me so I actually got to speak to someone - problem resolved whilst on the phone!
JW
JULIET WHITE
01/27/22
Very prompt and helpful email response…
Very prompt and helpful email response but it would have helped to speak to someone to try and resolve the problem more quickly. It isn’t always convenient to access emails as sometimes your location can slow down the email coming through.
PC
Philip Corcoran
01/27/22
The reply was quick and concise
The reply was quick and concise Many thanks
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].