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9.6

SpotScore

Xero

Xero Reviews in October 2026: User Ratings, Pros & Cons

Streamline your finances and grow your business.

4.65

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Starts from $3.75 / month when monthly

Xero Reviews & Ratings

4.65

Excellent

Based on 4199 ratings & 4649 reviews

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Rating Distribution

Excellent

(4076)

Very Good

(207)

Good

(83)

Poor

(70)

Terrible

(213)

Spotsaas Editor’s POV

Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more

Xero pros and cons

  • Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.

  • Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.

  • Easy to use for new users, with support helping users transition from other software like QuickBooks.

  • Clear troubleshooting guidance covering technical issues like browser or payroll challenges.

  • Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.

  • New users may encounter challenges with specific features like payroll matching or batch payments without support.

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Showing 2481-2490 out of 4649

AS

Adrian Stokes

02/02/22

5 out of 5

Thanks to Florence

Thanks to Florence our support, who gave very detailed and easy to follow advice which solved an old and ongoing problem! Adrian Stokes ASA Designers Limited

RW

Rebecca Wilber

02/02/22

5 out of 5

Quick response

Quick response. Question understood and clearly answered. Could not have asked for more.

RR

Ryan Roberts

02/02/22

5 out of 5

Great help

Great help, problem sorted, many thanks

AS

Adrian Stokes

02/02/22

5 out of 5

Thanks to Florence

Thanks to Florence our support, who gave very detailed and easy to follow advice which solved an old and ongoing problem! Adrian Stokes ASA Designers Limited

RW

Rebecca Wilber

02/02/22

5 out of 5

Quick response

Quick response. Question understood and clearly answered. Could not have asked for more.

RR

Ryan Roberts

02/02/22

5 out of 5

Great help

Great help, problem sorted, many thanks

KP

Kyle Phillips

02/02/22

5 out of 5

Great support!

Date of experience: February 03, 2022

M

medina

02/02/22

5 out of 5

I needed some help amending some…

I needed some help amending some pension info and Sandrine was absolutey fantastic

SJ

Stuart Jones

02/02/22

5 out of 5

A very quick and comprehensive reply.

Date of experience: February 03, 2022

MK

Maureen Kernaghan

02/02/22

5 out of 5

The response time of the support is exceptional

The response time of the support is quick and they will continue to assist you until your problem is rectified. The software is updated frequently to improve the functionality

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].