9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 2471-2480 out of 4649
PT
Penelope Trotman
02/10/22
Great tips and advice to keep up to date
Date of experience: February 11, 2022
N
Nicola
02/10/22
We love Xero
We love Xero, we wouldn't use any other finance software again!
F
Fred
02/09/22
The service was simply excellent
The service was simply excellent. Nothing to add!
F
Fred
02/09/22
The service was simply excellent
The service was simply excellent. Nothing to add!
JI
Jakia Islam
02/06/22
Emily Sherwood was amazing!!
Date of experience: February 07, 2022
NT
Nevine Tewfik
02/06/22
Holiday Allocations
I had a problem getting the holiday allocation correct with some of the records not updating correctly. Carolyn was very patient and helpful, explaining how to resolve it & giving me extra time via a call to resolve the issue. Thank you!
DP
Damien Ponweera
02/05/22
Wonderful product & slick service
Date of experience: February 06, 2022
EP
Elaine Pearce
02/04/22
Hubdoc Support
I had an issue with Hubdoc, the support was first rate, the problem was sorted and we were able to get back working quickly. Thank you Rick.
TW
The Welsh Wizard Durham
02/04/22
First class service
Date of experience: February 05, 2022
D
Dean
02/03/22
I had a problem with logging in which…
I had a problem with logging in which was quickly remedied by Joe. Many thanks!!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].