9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 2441-2450 out of 4649
RS
Ranjit Singh Hayer
02/16/22
The lady who rang was very patient and…
The lady who rang was very patient and explained what I needed to do at my pace and my level. She clearly knew the package very well. Overall very friendly and very helpful
K
Ken
02/16/22
clear reply and prompt
Date of experience: February 17, 2022
C
customer
02/16/22
super fast and efficient -thank you…
super fast and efficient -thank you Paige
ES
EMMA-JAYNE STANDEVEN
02/16/22
Joe in the Xero support team was SUPER…
Joe in the Xero support team was SUPER efficient in helping me with my issue. I was in a total flap about it but luckily with clear and concise direction, the issue was resolved within half an hour. I can't believe how quick and attentive the service was for such a vast company. Thank you Joe!
PA
Partridge Accountancy
02/15/22
Quick reply to my query!
Date of experience: February 16, 2022
TH
Tara Hunter
02/15/22
Always a good response from Xero…
Always a good response from Xero Support. Information was helpful and resolved my questions within the same working day. Maintains workflow and keeps my clients happy.
DS
Denise S
02/15/22
Xero Quarterly Updates
The quarterly update sessions provided by Xero, apart from being essential to keep my advisor status current, give so much information about the updates that have happened and the updates yet to come that help to make my life as a bookkeeper easier. In my experience, Xero listen to feedback and act on it which in turn means that the service I provide to my clients is able to be tailored effectively. Keep up the good work guys!
NT
N Toulmin
02/15/22
Very helpful and promptly dealt with
Date of experience: February 16, 2022
RL
Rich Loveday
02/14/22
Lady on the phone from uk sorted…
I was struggling to correct a previous payroll period. It wouldnt let me file a negative unscheduled payrun to correct. Found no help on the internet. But one phone call from Xero and it probably only lasted 20 seconds, managed to sort the problem! Literally it was a click of a button under the employees affected. I was really happy with the service.
AJ
Alex Jerreat
02/14/22
Webinars with Q&As was well presented…
Webinars with Q&As was well presented and informative. Tutor knew her stuff.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].