9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 2421-2430 out of 4649
T
Tim
02/22/22
Excellent support
Excellent, fast and informative support as always…. Many thanks for being there in times of need. T
IR
Imelda Rogan
02/22/22
very patient
very patient, knowledgeable, friendly advisor.
A
Athena_Bob
02/22/22
Fast turn around and gave me the right…
Fast turn around and gave me the right answers.
L
Laura
02/21/22
Fast response and information regarding…
Fast response and information regarding a work around for the issue queried.
K
Keith
02/21/22
Exemplary technical support.
I entered my tech support query and had a phone call just a few minutes later from Tom, a support expert at Xero. He was knowlegeable, patient and polite and quickly addressed the issue. Exemplary!
DB
D Brook
02/21/22
I had a complicated four way bank…
I had a complicated four way bank reconciliation and received a phone call from Xero to talk me through it. The operative was pleasant and helpful, and explained everything fully.
JT
Janet Teather
02/21/22
Received telephone call from Xero who…
Received telephone call from Xero who talked me through the procedure to cure the problem with bank feeds. Very helpful and all issues now resolved. Very helpful and patient caller.
J
Julie
02/20/22
Xero customer support is brilliant
Xero customer support is brilliant. Speedy and informative. Cant beat Xero in all aspects.
SR
S Redshaw
02/20/22
Locked out of Xero
I recently changed my mobile and found myself locked out of Xero, and being a total luddite I was unable to connect to the Xero Verify App. It took several emails and a phone call to sort out - thank you for making it look so easy!
TF
TRACEY FRY
02/20/22
Quick response time and very helpful…
Quick response time and very helpful via email. Ali managed to sort it out in no time...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].