9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 2401-2410 out of 4649
DM
Dennis Mardon
02/28/22
Very pleased with support I received
Very pleased with support I received. They identified the issue as being an extension on my laptop and suggested work around.
MI
mr inglis
02/28/22
Fantastic!!
Fantastic, quick response. Could not do without Xero in our business!
SD
Sarah Dickinson
02/28/22
A very speedy and satisfactory response…
A very speedy and satisfactory response and resolution to the problem.
ES
Emma-Jayne Standeven
02/28/22
H was awesome and the whole team have…
H was awesome and the whole team have been in the build-up to me getting my issues resolved. Clear, concise and super friendly!!Thanks H :D
DB
Debbie Burrage
02/27/22
A quick response with easy to follow…
A quick response with easy to follow guidance, thank you.
LC
Leanne Chatting-Walters
02/27/22
Harry was extremely helpful and…
Harry was extremely helpful and efficient - thank you so much
SS
Stuart Smith
02/27/22
Great start to my Xero experience...
Great start to my Xero experience... Couldn't quite work something out, so I reached out to the help desk! Received a quick and accurate response.
DT
David thomson
02/27/22
Had an issue logging on with my mobile
Had an issue logging on with my mobile. Used the support messaging feature and got a fix from John straight away. Very helpful.
J
Jan
02/27/22
Excellent
Excellent, learning resources via Xero Cenral, online courses, support available.
NC
Nicole Cottrell
02/27/22
Very quickly and efficient help
Date of experience: February 28, 2022
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].