9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 2391-2400 out of 4649
DC
Dennis Cousins
03/02/22
Brilliant
Omg , All the help I needed, was so cool and answered all questions , thank you
NM
Nick M
03/02/22
Great feedback and sorted my issue…
Great feedback and sorted my issue immediately
TL
Tony Leigh
03/02/22
Quick response
Quick response, problem fixed.
SH
Steve Holdsworth
03/02/22
Great Support From Sam @ XERO
I have been a XERO customer for a couple of years now and love the software. I recently had a need to use support to get some data from the back end about my accounts and they were great. Sam called me to understand what I needed and promised to keep me updated which he did. A few days later he uploaded the data I needed to my XERO files which helped me massively with a dispute I had with a supplier. XERO is a low margin, high volume business so I had low expectations of their customer ...
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F
Freeman
03/02/22
Excellent system
Excellent system. freeman
M
mrssixty
03/01/22
Payroll query
I contacted Xero with a query on payroll. I spoke to Matt and he was most helpful and managed to sort the problem very efficiently. Thank you
EJ
ELSA JOHNSON
03/01/22
excellent service
Date of experience: March 02, 2022
NJ
Nicole Joseph
03/01/22
I've been using Xero for 6 years now…
I've been using Xero for 6 years now and I wouldn't change it for any other software. It's super user friendly and their support team are fast to reply and always very clear.
LR
Lisa Renel
02/28/22
Login issues
Had an issue logging in. Xero Support contacted me and sorted out the issue very quickly. Super professional and helpful!
N
Nyree
02/28/22
Very helpful
Very helpful, polite and patient
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].