9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 2371-2380 out of 4649
KS
Kat Siva
03/08/22
Adam was very helpful and intelligent…
Adam was very helpful and intelligent customer adviser.
GR
Gemma Rossignol
03/08/22
Very prompt helpful reply to my Query.
Date of experience: March 09, 2022
GN
Garreth N C
03/08/22
"Easy to use. Access from anywhere, good uptime levels. Integrates well with GoCardless"
What do you like best about Xero? Mobile and desktop apps. Easy to make and track changes. Good training resources and a wide range of app integrations. Good reporting functions. Relatively easy for end-users.
D
Derek
03/08/22
Very efficient
Very efficient, helpful and professional service to help reset MFA
CS
Cate Summers
03/06/22
She was lovely and helpful...
Date of experience: March 07, 2022
M
Marta
03/06/22
Quick and detailed replies
Quick and detailed replies, easy to follow instructions. Highly recommended.
RB
Roshan Bachu
03/06/22
I am new to Xero and having used…
I am new to Xero and having used another software before, I have a lot of learning to do on Xero. I am slowly beginning to get comfortable with Xero and have found the support to be excellent so far.
S
sujit
03/05/22
Excellent
Excellent service
BF
B Fitness - Brackley
03/04/22
I was struggling with Xero verify due…
I was struggling with Xero verify due to having a couple of business with Xero, couple of telephone conversations with Joe and it was all sorted, on a Saturday as well 👏🏻
M
Mark
03/04/22
Had a problem with my bank feeding into…
Had a problem with my bank feeding into Xero at the beginning of the month (previous month no problems). Visited the help centre and the problem was diagnosed and rectified within half an hour. Thanks to Grace, the online support.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].