9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Starts from $3.75 / month when monthly
Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 2361-2370 out of 4649
RR
Rachel Roden
03/09/22
Always good service
Date of experience: March 10, 2022
NM
Natalie Mitchell
03/09/22
Help when you need it!
We have always loved the Xero system for our small business but the sign of a good company is when things go wrong and you need help!! We have had some pension issues and Harry was brilliant! He helped us find out what was happening and why. Gave advise on the areas the process had seen issues and even helped us automate the systems which will save us time every month! Great company and Harry was a massive help. Thanks Xero!
L
Liam
03/08/22
All OK Now.
All OK Now. Once I did get to speak to someone (Astra) she was able to help me quickly. Astra was good.
MH
Mark Handel
03/08/22
Always on hand when help is needed
Always on hand when help is needed. Thanks.
D
Derek
03/08/22
Very efficient
Very efficient, helpful and professional service to help reset MFA
GN
Garreth N C
03/08/22
"Easy to use. Access from anywhere, good uptime levels. Integrates well with GoCardless"
What do you like best about Xero? Mobile and desktop apps. Easy to make and track changes. Good training resources and a wide range of app integrations. Good reporting functions. Relatively easy for end-users.
GR
Gemma Rossignol
03/08/22
Very prompt helpful reply to my Query.
Date of experience: March 09, 2022
L
Liam
03/08/22
All OK Now.
All OK Now. Once I did get to speak to someone (Astra) she was able to help me quickly. Astra was good.
KS
Kat Siva
03/08/22
Adam was very helpful and intelligent…
Adam was very helpful and intelligent customer adviser.
MH
Mark Handel
03/08/22
Always on hand when help is needed
Always on hand when help is needed. Thanks.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].