9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 2341-2350 out of 4649
MM
Mano Manoharan
03/13/22
excellent and timely support from…
excellent and timely support from Claudia and Adeel solved the issue (turns our i had an old version of Chrome)
ZW
Zoe Willock
03/13/22
My query was answered in full within…
My query was answered in full within half an hour of sending the email - excellent customer service
JI
Jack Ingle
03/13/22
The written instructions are good but…
The written instructions are good but nevertheless, it is great to be able to get help from a person when I need it.
KC
Katherine Chan
03/13/22
Xero Support
Timely and helpful step-by-step support from James who ensured the case was taken to full resolution.
C
customer
03/11/22
Brilliant service today when I couldn't…
Brilliant service today when I couldn't log in!
SA
Sodiq Adisa
03/10/22
Dara was very helpful and managed to…
Dara was very helpful and managed to resolve my query swiftly and apologised for the inconvenience. It was much appreciated that Dara took time to call me and run through the issue as it saved a lot of time having to explain the problem again. Overall great service!
S
suewig
03/10/22
Had an issue with bank feeds
Had an issue with bank feeds. Contacted Xero support and received a swift response which resulted in the problem being sorted at a time convenient to myself. Rebecca in support was really helpful and a pleasure to deal with.
WY
Wenetta Yang
03/10/22
Good
Good and helpful
V
Viv
03/10/22
Great help and problem solved.
Date of experience: March 11, 2022
BJ
Benny Jacobs
03/10/22
Great support from Mia
Mia supported us over a long list of questions over the portal which was clear to use, and backed with with detailed phone support where questions required a conversation. These conversations were backed up with a written summary too. All questions answered.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].