9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 2331-2340 out of 4649
TP
Tania Pamungkas
03/15/22
Great support
Great support. Very helpful even called me back after hours. Dedicated.
WR
William Ross
03/15/22
Received quick responses by Xero…
Received quick responses by Xero support team with straightforward and easy to follow answers to our questions. So pleased we switched our accounting software to Xero at the start of this year!!
JS
Jane Semple
03/14/22
Tom was extremely helpful and fixed the…
Tom was extremely helpful and fixed the problem right away. Thank you Tom.
SS
Sandeep Sesodia
03/14/22
Amanda was extremely helpful and went…
Amanda was extremely helpful and went above and beyond to resolve my query.
DJ
Dr JOHN Senior
03/14/22
Very helpful technical support
Sam 'phoned me on schedule to sort out my Xero logging-in problems - including loading the Xero app. onto my smartphone (smartphones baffle me!) and figuring out why verifications were going to a friend instead of to me. Sam was extremely patient over the whole 50 minutes.
JD
John Davies
03/14/22
Quick response from the support team
Quick response from the support team, solved the problem in 1 go. All services should work like this
TW
Tim Wicks
03/14/22
I am a very small business owner and…
I am a very small business owner and have come to rely on Xero for quite a few years now in running my business. I had a mishap where I ran over my mobile phone with a ride on mower. I was completely lost as I couldn't log into my Xero account on my new phone without all the information that was on my smashed phone. After a few emails exchanged, I was getting frustrated as technology is not my strong point. The Xero team rang me from London (I live in Australia) and patiently talked me ...
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BH
Brenda Hall
03/14/22
Excellent service from Dillon.
Date of experience: March 15, 2022
RM
Rob Milne
03/14/22
Support on being unable to view & use a menu option
When trying to set up a Fixed Asset Register, as I have done many times before on Xero, I could not find the "Create Categories" option. Online support helped me almost immediately, pointing out that my Subscriber Client had given me a standard role and needed to upgrade me to an Adviser.
TS
THE SEVENTY SEVEN PUBLICATIONS
03/14/22
Thanks Dillon at Xero
Thanks Dillon at Xero - your guidance was much appreciated.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].