9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 2321-2330 out of 4649
BC
Brigitte Collings
03/20/22
all resolved
Date of experience: March 21, 2022
L
Lindsey
03/20/22
Great support !
Great support from all the people I engaged with, seemed keen to resolve the issue and by getting the technical team involved it was swiftly resolved.
BC
Brigitte Collings
03/20/22
all resolved
Date of experience: March 21, 2022
L
Lindsey
03/20/22
Great support !
Great support from all the people I engaged with, seemed keen to resolve the issue and by getting the technical team involved it was swiftly resolved.
KS
K S
03/16/22
After contacting Xero Support for a…
After contacting Xero Support for a bank feed query ( I had searched online for an answer but there was no information available) , the matter was resolved by Paula very quickly. I also asked for a few shortcuts – expressing my frustration at not being able to use my keyboards up, down, left & right arrows keys, so I did not have to keep switching from mouse to keyboard – Paula was able to send a link with some shortcuts to me. I also asked if Paula would pass on some feedback relating to, ...
Read more
EG
Edward Gilbert
03/16/22
Problem with email domain changes &…
Problem with email domain changes & logins I had an issue with email address changes to my login, (my own fault). Joe - the Xero advisor - was super quick to respond and resolved the issue within a couple of hours. Really really helpful and enabled me to get on with my work. Thanks!
SM
Stephanie Matthews
03/16/22
Excellent support
Excellent support, extremely quick response and very helpful
M
Melanie
03/15/22
Really pleased with the prompt response…
Really pleased with the prompt response and support given to link Xero to my bank account. Continuous requests with the bank got me no-where but Natalia at Xero solved the problem in no time.
AM
Allies Mid Devon
03/15/22
Excellent customer service
Excellent customer service, with timely responses.
ET
Ellen Taylor
03/15/22
Great Customer Support
Fast response, easy to contact and my issue was dealt with professionally and with patience. Fist time Xero user so relieved I've chosen software with such good support.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].