9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 2241-2250 out of 4649
JB
Julie Bullen
04/07/22
Fast response and very helpful.
Fast response and very friendly and helpful as always, nothing is too small. Would recommend them to anyone. Only wish there was a users a Payroll Manual as well I could print or buy.
AB
Andrew Byford
04/07/22
Brilliant customer service
Brilliant customer service. Helped me sort problem straight away.
J
JP
04/06/22
Surprise phone call
Opening a case was easy enough, once navigated to to correct place in the support site. Initial attempts to fix the issue were just sending the relevant info from the support pages, which I'd already seen and had failed to resolve the issue, with a little bit of specific comment. When I advised this had failed I was surprised to receive a phone call from Andy. Together we went through the issue, and just when we though it would have to be referred to New Zealand - where tech support is ...
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MW
Margaret Walker
04/06/22
Response was very quick an dguidance…
Response was very quick an dguidance fully understandable. Robyn was able to correct the error and resolve the query efficiently.
SR
Stephen Reimer
04/06/22
The answer was simple but it was done…
The answer was simple but it was done in a timely manner
JT
Jo Thurgood
04/06/22
Great customer service
Great customer service. Communicated my query. Got an answer within a couple of hours. Followed the instructions given. Problem sorted. Great customer service with clear and concise advice. Perfect.
T-
Tara - Unify Business
04/06/22
My issue was resolved promptly!
My issue got handled promptly and was resolved instantly. Thank you!
JF
Jane Francis
04/06/22
Great Support
Great Support My query was sorted in no time at all, thank you.
PW
Phil Wilson
04/05/22
We are a start up business
We are a start up business, xero has certainly helped with our accounts.
SE
Spencer Elbert
04/05/22
Very helpful and solved our problem…
Very helpful and solved our problem efficiently
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].