9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 2231-2240 out of 4649
C
customer
04/12/22
Extremely helpful
Extremely helpful. Took a few ideas to resolve my issues but Olga and Jade were relentless in their efforts to help. The instructions were clear and concise and easy to follow. Very impressed with service and support.
WP
Wendy Prestage
04/11/22
MFA and Xero verify issue.
Joe phoned me today and we were on the phone for ages. A lot of the time was spent waiting for verification codes to come through by email which was a nuisance but eventually I received a log-in on Xero Verify which was what I was trying to get for weeks now! Joe was very pleasant and helpful and did not show any impatience with the time it was taking. So thank you to Joe for sorting me out!
MK
Magdalene Kaisa
04/11/22
Good Customer Service
Good Customer Service, although the Response Time takes a bit longer.
L
lynne
04/10/22
The response I had from Xero was very…
The response I had from Xero was very quick and concise which enabled me to to do what I needed to correct my error.
TJ
Thomas Jones
04/08/22
Problem sorted qiuckly and easily
Date of experience: April 09, 2022
L-
Liam - The Kitchen House, Cambridge
04/07/22
Amazing service
I was in a real meltdown and I have to say that the support and advice that Harriet gave me was amazing! I couldn't thank her enough! Great service... and most importantly, we are back up and running without any dramas.
KF
Katie Forster Scaife
04/07/22
Resolved query
I was given a very quick response to my query which was resolved straight away, very happy
DC
Damon Crute
04/07/22
We began using XERO in 2019 as that was…
We began using XERO in 2019 as that was the accountancy software that our accountant was most familiar with. I have been extremely happy with the system and service received. Whenever I have had a query or a problem, the support has been brilliant both by online/email and the occasional telephone call. I'm not a book keeper by trade and the support was always given at a level that I could understand ensuring that I could resolve any issues that I had. I would highly recommend XERO for both ...
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L
Lynn
04/07/22
Support with telephone call & remote access
I raised a case late on Wednesday night, and had a response by 11am Thursday. I later arranged for a call with remote access and the support agent guided me through my issue. Also showed me options for back up reports to support my issue on late claims for VAT.
DT
David Trevethick
04/07/22
Once I got to speak to support…
Once I got to speak to support engineer, my problem was solved very quickly and efficiently.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].