9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 2221-2230 out of 4649
DC
Danny Clare
04/20/22
I thought Matt was absolutely…
I thought Matt was absolutely excellent! He gave clear and concise advice and understood my niggly issue perfectly, as well as being patient with me. Exactly what you want from a support call. Thank you, Matt!
EA
Everybody Active
04/20/22
Have just used the free month trial and…
Have just used the free month trial and signed up for the standard package. Few issue with doing this, but a big thanks to James in the Small Business team, absolutely fantastic customer service and support. All sorted in no time. Online chat team can learn a lot from him. Thank you James
MK
Malcolm King
04/20/22
Quick, efficient and friendly
Very efficient response when I had an issue with bank feeds. Sorted out the problem quickly and was very friendly and helpful.
MK
Malcolm King
04/20/22
Quick, efficient and friendly
Very efficient response when I had an issue with bank feeds. Sorted out the problem quickly and was very friendly and helpful.
C
Christine
04/13/22
Resolved very quickly by Charlotte
Date of experience: April 14, 2022
BC
Beth Condon
04/12/22
Joe - You're Amazing
Can I just say how amazing Joe was assisting me with my Xero issue. As soon as I heard the warmth in his voice I knew I was in safe hands. I calmly resolved my login issues which meant I could go & enjoy my weekend. Thank you. Kind Regards, Beth Condon
FJ
Fasiya Jabbar
04/12/22
Excellent software.
Excellent software. Xero has been a game changer for me and my businesses. It offers a complete and hassle free experience for those wishing to do their accounts.
DZ
Davina Z
04/12/22
you are legendary!
Date of experience: April 13, 2022
NB
Nick Burton
04/12/22
A prompt solution
We had a problem relating to a bank feed. It was dealt with promptly by Charlotte who was very helpful and provided clear instructions as to what to do.
C
Craig
04/12/22
Vilma was absolutely brilliant
Vilma was absolutely brilliant. Very knowledgeable, patient person and she didn't rush me on the telephone. Absolutely excellent 11/10 support - thanks again Xero and Vilma
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].