9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 2211-2220 out of 4649
RS
R Sharpe
04/21/22
Excellent staff
Both Kierron and Victoria have been very helpful over the past few weeks with moving our accounting year end.
S
Sarah
04/21/22
Online Support Team
Just getting set up with Xero but so far the support team has been speedy and helpful - looking forward to using the software and reassured that the online help team are so efficient.
S
Sarah
04/21/22
Online Support Team
Just getting set up with Xero but so far the support team has been speedy and helpful - looking forward to using the software and reassured that the online help team are so efficient.
AU
Anonymous User
04/21/22
"Fully featured yet easy to get started on as a small/micro business"
What do you like best about Xero? The self-guided setup made it very easy to launch and onboard ourselves onto when we launched our small business just over 10 years ago. Since then, having moved into a larger business, it's been great to have the familiarity of Xero but find that it's still powerful enough to handle our larger business requirements as well.
N
Neen
04/20/22
Very supportive, patient and thorough
I really appreciate the support your Xero support worker provided me. She was very patient and took the extra time to explain issues I was having. She was thorough and remained friendly throughout. A pleasant experience. Thanks Vilma.
DC
Danny Clare
04/20/22
I thought Matt was absolutely…
I thought Matt was absolutely excellent! He gave clear and concise advice and understood my niggly issue perfectly, as well as being patient with me. Exactly what you want from a support call. Thank you, Matt!
EA
Everybody Active
04/20/22
Have just used the free month trial and…
Have just used the free month trial and signed up for the standard package. Few issue with doing this, but a big thanks to James in the Small Business team, absolutely fantastic customer service and support. All sorted in no time. Online chat team can learn a lot from him. Thank you James
KC
Keith Cole
04/20/22
Scam help
Quick response with simple instructions- just what was required.
KC
Keith Cole
04/20/22
Scam help
Quick response with simple instructions- just what was required.
N
Neen
04/20/22
Very supportive, patient and thorough
I really appreciate the support your Xero support worker provided me. She was very patient and took the extra time to explain issues I was having. She was thorough and remained friendly throughout. A pleasant experience. Thanks Vilma.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].