9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 2171-2180 out of 4649
GW
Gareth wood
05/05/22
Great
Great! Top team keep it up
XU
Xero user
05/05/22
If I could leave six stars I would!
If I could leave six stars I would! Victoria was incredibly patient and knowledgeable. Such a delight to deal with, my faith in the kindness of humans is restored :)
KC
Keystone Chartered Surveyors
05/05/22
Excellent service
Excellent service - a BIG thank you to Yumma for excellent service.
SF
Susan Fisher
05/04/22
I had excellent service it really…
I had excellent service it really helped.
SB
Sue Brown
05/04/22
Such a knowledgeable and patient agent
Such a knowledgeable and patient agent. Would highly recommend Xero
KG
Karen Gascoigne
05/04/22
Absolutely brilliant
Absolutely brilliant. From logging the call in regard to a log in query with Hubdoc to getting the call from the lovely Jade, I cannot fault xero/hubdoc support. Jade was knowledgeable, friendly and patient with me...and the best bit, she fixed the problem! Thank you Jade and Xero/Hubdoc! Definitely recommend.
JB
Jamie Bridle
05/03/22
Absolutely first-class customer service.
Date of experience: May 04, 2022
RG
Rob Gunn
05/03/22
I had an issue renewing the bank feed…
I had an issue renewing the bank feed to my business bank account. My bank wasn't very helpful, they just bounced me from department to department. Xero support however responded within an hour of me asking for help. Within 24hrs the issue was resolved. I would like to thank Cath for her excellent correspondence and quick replies. 11/10 for you Cath!
BC
Beverley Clark
05/03/22
I received an efficient and supportive…
I received an efficient and supportive response from the Xero Support Team. David and Ryan were amazing and helped to reduce my anxiety and resolve the problem. I Love Xero :))
SC
Simon C
05/03/22
"Excellent software which has developed over the years"
What do you like best about Xero? It works very well in all the countries we have businesses What do you dislike about Xero?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].