9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 2151-2160 out of 4649
CW
C Williams
05/17/22
Xero support
Not only am I a champion for Xero, but this review is for their support chat which I rely on a lot. I always get a reply within a few hours and any problems are resolved. Xero is so easy to use & works well for our busy little business
ML
Martin Lang
05/17/22
Prompt and accurate information to…
Prompt and accurate information to resolve my problem
GM
Gillian McAlister
05/17/22
Really helpful advice on using Stripe…
Really helpful advice on using Stripe and GoCardless and so good to be able to chat through with an expert
G
Georgina
05/16/22
Xero Support Call
The call was great and really helpful to resolve my issue in my clients Xero. I wish we could just pick up the phone! However the customer service advisor resolved my issue!
NA
Nada Aboushama
05/16/22
Excellent customer support
Excellent customer support. Zaheer was great in assisting me and my problem was sorted out with one phone call.
A
Anthony
05/15/22
The gentleman I spoke with was…
The gentleman I spoke with was extremely good and it’s great that I can talk to a person to get instructions, especially when I’m not too computer savvy Thanks
SP
sean parkinson
05/15/22
Excellent help and customer service and…
Excellent help and customer service and ultimately resolved the problem effectively.
M
Mel
05/13/22
Joe xero support
Joe, actually called me and assisted with my issue, he was very quickly able to identify and fix our verification issue and went above and beyond to assist to set up the authenticator app, making future log in much more streamline. Thank you Joe, service like i received today deserves recognition and praise.
D
Dereck
05/11/22
Solved my problem
Solved my problem. All is good.
AB
Abdul Basit
05/10/22
Advisor was very helpful and competent.
Date of experience: May 11, 2022
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].