9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 2121-2130 out of 4649
JC
Joanne clark
05/30/22
Xero is brilliant
Xero is brilliant, great software and support
VH
Vicky Hung
05/30/22
help us save a lot of time
help us save a lot of time, thanks
HV
Helen van Laun
05/30/22
Maxine was efficient
Maxine was efficient, knowledgeable and friendly, my problem was resolved in minutes.
MM
Marieannette Magee
05/30/22
Paul was excellent
Paul was excellent. He rang at the scheduled time and gave me support in an efficient and timely manner
AD
Andrea Davis
05/24/22
A Very helpful gentleman called me back…
A Very helpful gentleman called me back from Xero. Very knowledgeable & got me back up & on the system. I had tried everything so very relieved. He Called back within the hour, after sending an email, excellent customer service.
M
MF
05/24/22
Issues with Xero login and authentication app resolved
I had difficulty with the authentication app in order to access Xero, and the adviser was very helpful and responsive over email and when the issue could not be resolved this way, she called me and walked me through the process. Very happy with the support I have received on this occasion.
PD
Peter Dodds
05/24/22
Quick Support, Quick Thanks
Support team were quick to respond with my query and I was able to reset verification for login.
SB
Sarah Bacon
05/24/22
Mind field to begin with but the…
Mind field to begin with but the support was fantastic once I got round the navigation
RB
Rupert Birtwistle
05/24/22
Fast and professional response
Recently held correspondence with the Xero Technician Mia, who answered my difficult query in a very professional manner, with a really easily understandable explanation and answer to my issues. The response time was under an hour as well.
KR
Kate Reynolds MICB PM.Dip
05/24/22
Very clear and helpful advice.
Date of experience: May 25, 2022
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].