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9.6

SpotScore

Xero

Xero Reviews in October 2026: User Ratings, Pros & Cons

Streamline your finances and grow your business.

4.65

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Starts from $3.75 / month when monthly

Xero Reviews & Ratings

4.65

Excellent

Based on 4199 ratings & 4649 reviews

Are you using Xero?

Rating Distribution

Excellent

(4076)

Very Good

(207)

Good

(83)

Poor

(70)

Terrible

(213)

Spotsaas Editor’s POV

Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more

Xero pros and cons

  • Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.

  • Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.

  • Easy to use for new users, with support helping users transition from other software like QuickBooks.

  • Clear troubleshooting guidance covering technical issues like browser or payroll challenges.

  • Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.

  • New users may encounter challenges with specific features like payroll matching or batch payments without support.

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Showing 2111-2120 out of 4649

DA

Diana Abel

05/31/22

5 out of 5

perfect thanks

Date of experience: June 01, 2022

NC

Niki Clegg

05/31/22

5 out of 5

I received a call very quickly and the…

I received a call very quickly and the help was spot on. Thank you

CP

Claire PR freelancer

05/30/22

5 out of 5

An important part of my business!

Brilliant customer care when I encountered a recent glitch. Xero makes my business run so much more smoothly than it would otherwise! Also takes the pain and dread out of day-to-day accounting.

HV

Helen van Laun

05/30/22

5 out of 5

Maxine was efficient

Maxine was efficient, knowledgeable and friendly, my problem was resolved in minutes.

JC

Joanne clark

05/30/22

5 out of 5

Xero is brilliant

Xero is brilliant, great software and support

JA

Jonathan A

05/30/22

5 out of 5

"Most important software in my business"

What do you like best about Xero? The system is intuitive, easy to learn and the app store is fantastic. The integrations with the bank feed is fantastic and one of the best examples I have seen.

CP

Claire PR freelancer

05/30/22

5 out of 5

An important part of my business!

Brilliant customer care when I encountered a recent glitch. Xero makes my business run so much more smoothly than it would otherwise! Also takes the pain and dread out of day-to-day accounting.

VH

Vicky Hung

05/30/22

5 out of 5

help us save a lot of time

help us save a lot of time, thanks

MM

Marieannette Magee

05/30/22

5 out of 5

Paul was excellent

Paul was excellent. He rang at the scheduled time and gave me support in an efficient and timely manner

JA

Jonathan A

05/30/22

5 out of 5

"Most important software in my business"

What do you like best about Xero? The system is intuitive, easy to learn and the app store is fantastic. The integrations with the bank feed is fantastic and one of the best examples I have seen.

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].