9.6
SpotScore
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 2011-2020 out of 4649
SL
steven lewis
07/04/22
very helpful support
very helpful support. The system itself is imperfect to my needs, however the team have shown me a way to deliver what i need for now.
CJ
Catherine Jones
07/04/22
Victoria was brilliant
Victoria was brilliant - very helpful, patient, listened to me and was proffesional but friendly in manner. I was exceptionally frustrated with the issues I was having with Xero, prior to dealing with Victoria I had no help at all from Xero and was completely ignored by Xero, i felt their customer care was abominable. Thanks to Victoria my issues were resolved, so I am grateful that she was able to do the job - maybe some of the other staff at Xero should take some lessons from her. Thanks ...
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MT
Maureen Tilbury
07/04/22
Office Manager
Prompt and professional services. Nothing is too much trouble. Issues are resolved very quickly and efficiently. Staff are very friendly and nothing is too much trouble. :)
BS
Beaudine Supra
07/03/22
Great Support
I have always enjoyed dealing with the Xero support team. They are very helpful, professional and patient. Thanks Team!
TH
Theresa Higham
07/01/22
Need to change subscriber from an…
Need to change subscriber from an employee that had left the business xero explained and made this easy to do this
AH
Anna Hughes
07/01/22
Timely and helpful
I am very happy with Xero response. They are always timely and helpful, and open to taking on feedback when I make suggestions about things we would like added to the software.
AH
Anna Hughes
07/01/22
Timely and helpful
I am very happy with Xero response. They are always timely and helpful, and open to taking on feedback when I make suggestions about things we would like added to the software.
TH
Theresa Higham
07/01/22
Need to change subscriber from an…
Need to change subscriber from an employee that had left the business xero explained and made this easy to do this
T
Teresa73
06/30/22
Had problems sorting out my login
Had problems sorting out my login, the team were brilliant went through everything with me and helped me get it sorted out, thankyou
L
Leighnev
06/30/22
Double quick response to a support…
Double quick response to a support problem. Very impressive
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].