9.6
SpotScore
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 2001-2010 out of 4649
MY
Mark Yates
07/10/22
Vilma - a real lifesaver!
Vilma was great - calm, professional and very efficiently got me back online with full Xero functionality just in time for a major audit from our largest customer this morning. What a lifesaver!
SG
Sheila Gandhi
07/10/22
I have always received very good…
I have always received very good support on queries, when required. Thank you
AK
Anthony Knudtzen
07/10/22
Simply amazing.
Date of experience: July 11, 2022
JW
Juliet Wakelam
07/07/22
Reconciliation problems
The response was prompt and useful, and located the source of movement in retained earnings, which was then easy to correct.
PS
Paul Smith
07/07/22
Complicated issue solved after…
Complicated issue solved after discussion..
CU
Chris U
07/06/22
Sensible and prompt support!
Stumble into an error when trying to download from Xero. Contacted support and they responded within about 90 minutes with suggestions to solve the problem, one of which worked, and also attached the download that I was seeking. Very impressed
CP
Caroline Paterson
07/06/22
Very prompt response to my problem.
Date of experience: July 07, 2022
TS
Tilly Smallwood
07/05/22
Great customer service!
Vilma was a huge support. I had avoided getting in touch with xero's support team for a few days as I thought it would be a long process to access my account after I broke my device which stopped my authentication to access my account. Within just an hour or 2 of me emailing in, I was on the phone sharing my screen being walked through the entire process. Great customer service!
AS
Adrian Stephenson
07/05/22
Speedy reply (a call within about 30…
Speedy reply (a call within about 30 mins) with a solution to my problem. In comparison with so many other companies, this is customer support at its highest level. Well done Xero!
AB
Amy Bates
07/04/22
Great support
Great support, straight forward explanation to solve my problem. Thank you
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].