9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 1991-2000 out of 4649
E&
ELIZABETH & ERNEST
07/12/22
Advice sorted my problem 1st time
I was having an issue with connecting my bank feed. After trying everything on the help guides and still not having any Joy I decided to ask the support team. They managed to solve my problem straight away and now my bank feed is connected properly.
BJ
Bridget Johnstone
07/12/22
Excellent very fast resolution to my…
Excellent very fast resolution to my query
CM
Chris Martin - Origin Finance
07/11/22
I had a couple of issues gaining access…
I had a couple of issues gaining access to Xero (all caused by myself). When I raised a ticket, I honestly thought it would get lost in the abyss as like so many large companies. To my surprise, Adnan from Xero called within half hour of opening the ticket and talked me through step by step what I need to do to regain access. Thanks Adnan, you were very polite and helpful.
SJ
Samuel John Gibson
07/11/22
Truly Impressed
Asked for help. Within 15 minutes had offer for a screen share session. Booked a slot 30 minutes later to suit me. They called at the appointed time and the issue was resolved in minutes. Their agent was great in teaching me.
HJ
Heather Jackson
07/11/22
Excellent and prompt help from Xero…
Excellent and prompt help from Xero this morning
IS
Info Stonetree
07/11/22
Excellent service as always and my…
Excellent service as always and my problem was sorted very quickly. Thank you Hussain for assisting me.
D
Denise
07/11/22
I contacted Xero Support after having issues logging in.
I contacted Xero Support after having issues logging with the Authentication App. I was emailed a suggested solution within 5/10 minutes, but that didn't work. I let them know and I received a phone call within minutes and my issue was resolved during that call. Excellent!
KS
Katrina Swan
07/11/22
polite gentleman who knows his…
polite gentleman who knows his information. despite the crackling line he did a good job
AK
Anthony Knudtzen
07/10/22
Simply amazing.
Date of experience: July 11, 2022
SG
Sheila Gandhi
07/10/22
I have always received very good…
I have always received very good support on queries, when required. Thank you
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].