9.6
SpotScore
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 1991-2000 out of 4649
TB
Terry Bilboe
07/12/22
Excellent support
Date of experience: July 13, 2022
MC
Michelle Claridge
07/12/22
Thank you Chiara…
I dealt with a lovely lady called Chiara, who was polite, friendly and so amazingly patient. I am not very technical and my machine was slow and she provided advice and tried everything to resolve the problem which I am glad to say she managed to do so. She really is an asset to your company.
D
Denise
07/11/22
I contacted Xero Support after having issues logging in.
I contacted Xero Support after having issues logging with the Authentication App. I was emailed a suggested solution within 5/10 minutes, but that didn't work. I let them know and I received a phone call within minutes and my issue was resolved during that call. Excellent!
KS
Katrina Swan
07/11/22
polite gentleman who knows his…
polite gentleman who knows his information. despite the crackling line he did a good job
HJ
Heather Jackson
07/11/22
Excellent and prompt help from Xero…
Excellent and prompt help from Xero this morning
SJ
Samuel John Gibson
07/11/22
Truly Impressed
Asked for help. Within 15 minutes had offer for a screen share session. Booked a slot 30 minutes later to suit me. They called at the appointed time and the issue was resolved in minutes. Their agent was great in teaching me.
CM
Chris Martin - Origin Finance
07/11/22
I had a couple of issues gaining access…
I had a couple of issues gaining access to Xero (all caused by myself). When I raised a ticket, I honestly thought it would get lost in the abyss as like so many large companies. To my surprise, Adnan from Xero called within half hour of opening the ticket and talked me through step by step what I need to do to regain access. Thanks Adnan, you were very polite and helpful.
IS
Info Stonetree
07/11/22
Excellent service as always and my…
Excellent service as always and my problem was sorted very quickly. Thank you Hussain for assisting me.
AM
Anne Marie Gordon
07/10/22
Excellent Service, very friendly and informative
Date of experience: July 11, 2022
N
Nicholas
07/10/22
Probably need to move in line with…
Probably need to move in line with other accounting softwares in terms of asset split and bringing in fully depreciated assets.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].