9.6
SpotScore
Xero Reviews in July 2026: User Ratings, Pros & Cons
Streamline your finances and grow your business.
Add to compare
Starts from $3.75 / month when monthly
Xero Reviews & Ratings
Are you using Xero?
Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
Filter results
Sort by :
Showing 1961-1970 out of 4649
FF
Fiona Fenton-Smit
07/19/22
Paypal setup with Lewis
Knowledgeable, Friendly and willing to help. Was not made to feel incompetent and willing to go the extra mile to assist.
SP
Susan Purslow
07/18/22
Thank You
A very helpful telephone call solved my problem
HS
Hilary Shields
07/18/22
Great service from Xero
Great service from Xero. I have been with them for over a year now and any issues that do arise are sorted quickly.
SM
Simon Matthews
07/18/22
Very attentive to my needs and saw it…
Very attentive to my needs and saw it through to the end, glad I chose Xero
SH
Sue Hall
07/18/22
Swift and helpful reply to my query
Swift and helpful reply to my query - solved in an instant!
K
KR
07/18/22
Robyn was so incredibly helpful in…
Robyn was so incredibly helpful in resolving my query and corrections with Pensions. After hours of searching, she was able to assist me within 20 mins. I was also able to schedule a call in at a time that works for me - which was great! Thank you again - great customer service
TW
TERRY WINTER
07/18/22
First response was prompt with initial…
First response was prompt with initial advice. Follow up with specific information was acted on and proved effective
C
customer
07/17/22
Job Well Done
I spoke with Dan and he was excellent. Very patient and explained things in a way that i could understand, even if at times i had to ask him to go through it again!. Ended up asking him more than what he thought he was going to help me with ,but this did not phase him.
KD
Karen Doherty
07/17/22
Xero is cautious in their approach but very customer focused
The long and painful story of my HSBC account not being able to pull any transactions started a few months ago, having gone backwards and forwards for months finally had a member of staff Prasad who came across sincere through his messages and kept me informed at every stage of this tiering and frustrating journey Finally the day arrived when there was a message to say this has been fixed not only did he provide me with step by step explanation of what need to be done but the fact an open ...
Read more
AP
Alex P
07/15/22
Great platform that makes accounting…
Great platform that makes accounting very simple. It also integrates with CRMs as well as you bank. I would highly recommend using this!
Free vendor scorecard
Evaluate Xero objectively with the accounting software scorecard
A weighted accounting software vendor scorecard to score Xero against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].