9.6
SpotScore
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 1951-1960 out of 4649
RH
Ruth Hayden
07/20/22
Re integration with Starling
I have a business bank account with Starling which is integrated with Xero.For some reason the bank feed had become disconnected in May,although I did not realise until going through the accounts yesterday. I contacted Xero and was helped by Precious to resolve the issue-this was difficult however as the Starling app "lost" the capacity to be added to Xero and vice versa. Precious suggested un installing and reconnecting both apps -this worked until I could not reconnect to Xero via the ...
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JM
Jenny Mockler
07/20/22
Great response
Fast, efficient response which was clear and easy to follow.
LK
L KINGSLEY
07/20/22
A very quick reply to a VAT technical…
A very quick reply to a VAT technical question.
AO
Admin O'Sullivan Group
07/20/22
Xero were helpful in resolving my query
Date of experience: July 21, 2022
R
richard
07/20/22
Fantastic service
Fantastic service, very fast reply’s to any questions
NL
Nikolay Lebedev
07/19/22
I've received a detailed and…
I've received a detailed and transparent answer within reasonable amount of time. I'm satisfied.
MH
Mr Helme
07/19/22
Answered question fully.
Date of experience: July 20, 2022
L
Lisa
07/19/22
misc queries
Excellent support team, Zaheer took his time to explain everything fully. He was very knowledgeable - an overall positive experience.
TG
Terry Garrett
07/19/22
new reports…
great help so far with the new report layout but still underway and requiring further assistance
E
emma
07/19/22
Very helpful
Once you work out how to call Xero they are very helpful. My particular guy was extremely patient and went through all the questions I had. He was very helpful and I felt very happy after our call together, so much nicer chatting to a human than emailing !
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].