9.6
SpotScore
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 1931-1940 out of 4649
EM
Eleanor McCallum
07/28/22
great service
great service. very helpful
M
MR
07/27/22
Received email quickly
Date of experience: July 28, 2022
AL
Anonymous, Lincoln
07/27/22
Knowledgeable, Polite & Courteous
I received a quick response to my query and a support adviser contacted me advising me how to resolve the issue which in this case involved me sharing my screen with them. The issue I had was sorted out immediately which involved changing a Bank Rule I had set up to replace an existing Bank Rule to ensure a smooth bank reconciliation. The Support Adviser was very knowledgeable, polite and courteous and soon solved the problem I had.
JM
J Moore
07/27/22
I was assisted by Sami today and he was…
I was assisted by Sami today and he was extremely helpful and explained things to me clearly. I received a very good service and cannot rate him highly enough. Many thanks Julia
JF
Julie Fryett
07/27/22
Problems with MAF for Xero
I was having problems with signing up for MAF on Xero and spoke to Nathan at Xero and he was just perfect. He talked me through it and we had a bit of a laugh. Great service, very helpful and now back on line. Thank you!
A
Anon
07/26/22
Excellent support
Put a query into support as was responded to quickly and efficiently as always.
AS
Ana Skilbeck
07/26/22
Great service as always
Great service as always. Xero customer service is exceptional. They always come back to you at the latest the next day. Really happy with them.
AW
A&M Wight
07/26/22
Excellent customer service
Date of experience: July 27, 2022
SD
South Devonshire Holidays Ltd
07/26/22
Worth the 5 Stars
The guys at Xero were fantastic - very helpful and spoke in plain understandable English. Fantastic software and staff,
V
Victor
07/26/22
Received an helpful support
Received an helpful support, thank you.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].