9.6
SpotScore
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 1911-1920 out of 4649
SS
Sue, SL Family Law, Nottingham
08/03/22
Excellent service received
I spoke to Jordan today who not only resolved the issue I had and very patiently waited until I did everything I needed to in order to ensure it was done correctly, but also took the time to explain alternatives and that I understood those before deciding how to proceed. That was after following up and offering a time to call when I didn't respond straight away to the response he'd sent. All round excellent service and I was very satisfied with the outcome.
CS
Candace Sharples
08/03/22
Needing information quickly
I needed information quickly. I was unable to follow the links sent and requested a pdf. It was sent to me very quickly. Super helpful team at Xero.
K
KB
08/03/22
The team at Xero are excellent!
The team at Xero are excellent, helpful, knowledgeable and really helped me sort some quite messy issues with Xero due to another user creating claims and reconciles incorrectly.
J
Jill
08/03/22
Responsive Support
Xero support articles are comprehensive and usually provide the answer when software queries arise. On the occasions where I have needed further support, my Xero Central cases raised have been responded to swiftly and effectively.
H
HEBCO
08/02/22
Johan was very helpful and helped me…
Johan was very helpful and helped me resolve the issue
C
customer
08/02/22
Stuart's help was excellent
Stuart's help was excellent. I spent quite a long time on my own trying to solve the problem and he was patient and he solved it.
MT
Michael T
08/02/22
Great service from Rohan
Quick to respond and resolve a technical issue
DM
Daniel Merlo
08/02/22
Customer service were outstanding
Customer service were outstanding! I’m not fantastic with online things really but the Xero customer support are brilliant! Very quick to respond, very simple, clear and easy to follow guidance which resolved all the issues ( which were all due to me being a cave man ) Xero is far better than many other similar platforms I could name but I’m sure you know who I mean 👍
CM
Chris M
08/02/22
"Xero is a surefire way to keep my accounts in order"
What do you like best about Xero? Xero is a surefire way to keep my accounts in order, and it's so simple and has fantastic integrations, especially for automation!
KP
Kath Perry
08/02/22
Revolut not updating on Xero
Unable to update transactions on our Revolut Account Advised to go to admin on Revolut and re-join the Xero option After 3/4 hours system restored to normal
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].