9.6
SpotScore
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 1901-1910 out of 4649
P
Private
08/08/22
Excellent Support Technician
The gentleman was patient and knew exactly what he was doing. As I had invited them into the accounts package he was able to talk me through step by step as he could see my data. Everything sorted out very fast and was able to get on with my work. Thanks very much
GS
Gabrielle Stirling
08/08/22
Requested help from support
Requested help from support - came back within 24 hours with in depth help and allowed me to do what I needed to. I would never have fathomed it out by myself. Quick and effective.
ME
Meme Ehis
08/07/22
It's so good to have John help out…
It's so good to have John help out patiently, politely and professionally.
V
Varsha95
08/05/22
Explanation of the problem sorted
Date of experience: August 06, 2022
LT
Ludmila Trocjuka
08/04/22
Thanks for your support
Thanks for your support. The issue was resolved by Emily.
VT
Vasilis Thoniatis
08/04/22
Quick and helpful reply
Quick reply and very helpful on what to do and solve/answer your issues.
AT
Ann Thomas
08/04/22
Brilliant service
Brilliant service Sorted out my log in problem Thank you
JB
John Bigham
08/04/22
manual VAT rate advice
Speedy and correct advice on how to add a manual VAT allocation for a bill with non uniform VAT items
L
LS
08/04/22
John is a STAR
John was professional, helpful and very patient. He was also a gentleman. He resolved my issue in spit of my ignorance, and kept trying until he resolved everything. Thank you John. Regards, Louie Sami
NT
Nicky Tennant
08/04/22
Very helpful
Very helpful, thank you.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].