9.6
SpotScore
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 1881-1890 out of 4649
BH
Bev Heine
08/16/22
Change to Contacts input
Xero's recent change to their Contacts form led to bank account information being displayed in a way that I felt was confusing for users trying to input the information into banking apps. They gave me a really simple solution.
JU
JC UK
08/16/22
Responded within 24 hours
Responded within 24 hours and delt with query promptly.
S
Shaw
08/16/22
I feel like Xero is really easy to use…
I feel like Xero is really easy to use - doesn't go overboard with complicated features.
MA
Mrs Alison Johnson
08/16/22
Quick Fix
Needed help to get the bank feed working again, I had tried all options but to no avail, however, on the advice of Xero tried once more and it worked!! Very easy solution but it got Xero up and running again, thank you xxx
NJ
Neil Jefferies
08/15/22
efficeiently dealt with uery and…
efficeiently dealt with uery and reasonably swiftly
NJ
Neil Jefferies
08/15/22
efficeiently dealt with uery and…
efficeiently dealt with uery and reasonably swiftly
GE
Glenis Entwistle
08/15/22
We had a problem downloading a app
Date of experience: August 16, 2022
A
Avril
08/15/22
Xero support is very easy to use
Xero support is very easy to use, very helpful & informative.
KS
Kate Stuart
08/15/22
Solved quickly and with good humour!
Date of experience: August 16, 2022
CB
Carole B
08/15/22
This is why I love using Xero!
I moved a client's books from Kashflow to Xero and needed to check a few things. The support team so helpful when I needed them and resolved my question quickly.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].