9.6
SpotScore
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 1861-1870 out of 4649
KG
Kim Georgiou
08/23/22
Excellent service from Christina
Excellent service from Christina, the HMRC problem was resolved.
TG
Theresa Golding
08/23/22
Leilana was so very helpful
Leilana was so very helpful. She was efficient and could not do enough to help me. She was so efficient and managed to sort everything out for me She is an asset to your Company
MS
M STANLEY
08/23/22
Quick
Quick response
GR
Gisela Redman
08/22/22
Issue efficiently resolved
For this issue I dealt with two people at Xero via the online chat. Both were really efficient and resolved the issue in good time.
MW
Michael Webber
08/22/22
Prompt reply
Prompt reply, and very clear guidance despite not being on the phone
B
Bernie
08/22/22
thanks good advice
Date of experience: August 23, 2022
RT
Ragdoll Training and Therapeut
08/19/22
Quick response with clear instructions
Quick response with clear instructions. Issue resolved.
MP
Milena Paprocka
08/18/22
bank load error support
Very helpful approach to solving the issue.
CA
Coode Associates
08/18/22
Super-fast response
Super-fast response to my support request and solved first time. Perfect support response!
AD
Angela D
08/17/22
"Brilliant accounts software"
What do you like best about Xero? It's super user friendly, nothing technical required What do you dislike about Xero?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].