9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 1781-1790 out of 4649
PW
Peter Winkle
09/29/22
Excellent service
Date of experience: September 30, 2022
PW
Peter Winkle
09/29/22
Excellent service
Date of experience: September 30, 2022
B
Becky
09/29/22
Quick Response
Xero team were quick to reply and gave solutions to projects and expenses.
AJ
Anna Jones
09/29/22
I was delighted by the very fast and…
I was delighted by the very fast and simple response to my query. My problem was resolved to my satisfaction with polite professionalism.
IB
ian bannister
09/28/22
When you make a mistake in…
When you make a mistake in systems/programs the frustrating part is not knowing what to do to fix it, so you spend hours looking at blogs and much trial and error. Not with Xero, you reach out to them, they respond very quickly, investigate what went wrong and guide how to fix/prevent reoccurrence. If only every company was as customer focused
TE
Trenam engineering limited
09/28/22
The customer support knew my issue with…
The customer support knew my issue with pension payments and gave me the information to resolve it, thoroughly pleased.
M
Magda
09/28/22
Quick reply to my query and the answer…
Quick reply to my query and the answer solved our access issues.
TE
Trenam engineering limited
09/28/22
The customer support knew my issue with…
The customer support knew my issue with pension payments and gave me the information to resolve it, thoroughly pleased.
M
Magda
09/28/22
Quick reply to my query and the answer…
Quick reply to my query and the answer solved our access issues.
AG
Alan Griffiths
09/28/22
QUICK IN RESOLVING ISSUE THAT WE HAD
Date of experience: September 29, 2022
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].