9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 1771-1780 out of 4649
JW
Julie Webber
10/04/22
Super quick response
Super quick response, with templates and instructions, easy for client to action. Then the background work was done quickly and professionally. Issue resolved and happy client.
SL
S. Langford
10/03/22
not an easy one to sort out
The problem I was having proved to be a rather intractable one, but the guys were really helpful, kept trying, and eventually sorted it out.
C
Customer
10/02/22
Very prompt response and great advice.
Date of experience: October 03, 2022
C
Customer
10/02/22
Very prompt response and great advice.
Date of experience: October 03, 2022
MH
Mohammad Hossain
10/02/22
Super service
Super service by advisor.
SM
Sally McEnallay
10/02/22
Rapid response to problem with the expenses system
I raised a query about expenses and why I could not improve them for certain employees. The response was quick, efficient and solved the problem. Really impressed
AJ
Anna Jones
09/29/22
I was delighted by the very fast and…
I was delighted by the very fast and simple response to my query. My problem was resolved to my satisfaction with polite professionalism.
SB
Suken Biswas
09/29/22
Support was prompt and Joe and Amanda…
Support was prompt and Joe and Amanda were really supportive keep it up.
SB
Suken Biswas
09/29/22
Support was prompt and Joe and Amanda…
Support was prompt and Joe and Amanda were really supportive keep it up.
B
Becky
09/29/22
Quick Response
Xero team were quick to reply and gave solutions to projects and expenses.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].