9.6
SpotScore
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 1761-1770 out of 4649
MD
Mark Digital Scales Company
10/06/22
Helpful and knowledgeable technical…
Helpful and knowledgeable technical support.
DH
Daniel Hogan
10/06/22
Joy provided a superb customer service…
Joy provided a superb customer service experience, she was a pleasure to deal with and resolve my problems quickly
RA
Rob Abell
10/06/22
Raised a query about a phishing email…
Raised a query about a phishing email which was dealt with without delay, helpful replies, appreciate the advice and support thank you.
AU
Anonymous User
10/06/22
"Nice interface, easy to adopt and integrates to our programs"
What do you like best about Xero? I can logon to the Xero app anywhere in the world and see a snapshot of the business What do you dislike about Xero?
C
Clare
10/06/22
So helpful
So helpful, very lucky to have such a good support team with this software, makes my job a lot easier if I really get stuck with something.
M&
Mr & Mrs Vooght
10/05/22
log back into xero
thank you so much, the person i spoke with was wonderful , she was patient helpful and very understanding and guided me through. Being a senior person with not much IT skills she was brilliant. Thank you Jean Vooght
KB
Krzysztof Baranski
10/05/22
They back to me with a quick response
They back to me with a quick response. and the answer solve the problem
AC
Andrew Cutler
10/05/22
I sent a message to Xero because I needed help with an invoice branding issue
I sent a message to Xero because I couldn't resolve an issue I had with invoice branding. Sami from Xero responded almost immediately and set up a phone call and shared my desktop to go through my issue. Within 10 minutes Sami had shown me what I needed to do and the problem was resolved. The whole process from my initial message to less than an hour. The service from Sami was brilliant from start to finish.
W
WBS
10/05/22
On Time and Quick to Resolve
We had a problem with a report, arranged a call with Samira. Sorted very quickly.
JW
Julie Webber
10/04/22
Super quick response
Super quick response, with templates and instructions, easy for client to action. Then the background work was done quickly and professionally. Issue resolved and happy client.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].