9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 1751-1760 out of 4649
MR
Madeleine Reed
10/11/22
Speedy response
Speedy response, speedy resolve, thorough explanation
VE
Vivien E
10/11/22
"Easy-2-use Accounting"
What do you like best about Xero? i love the bankfeeds and the management report functionality. the dashboard optimisation makes it easy for me to get to daily usage information
TB
Tugba BAYSAL
10/11/22
I was having technical issues regarding…
I was having technical issues regarding amended companies account. The adviser was very helpful and connect my computer couple of times to sort the issue out. It took nearly a week but finally sorted.
MA
Mr. Andrews
10/11/22
I am now a qualified Xero adviser
I am now a qualified Xero adviser and the training webinar couldn't have been better. Highly recommend the training and the software.
DW
D Wilson
10/10/22
User Friendly Software & Great Support
A little late at getting round to writing this review but I had a great experience when I visited the Xero stand during Accountex 2022, the staff were extremely knowledgeable and friendly, even getting a great tips from a lovely lady called Rachael on using not only the software but also a handy tip on using a house key in place of a trolley token as I'd arrived late to the stand and missed out on some goodies unfortunately. I have been using Xero for a while now and always found the ...
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Y
Yvonne
10/10/22
MFA Process
The agent is prompt and proactive in resolving my request about setting up a new MFA.
ML
Michael Loftus
10/09/22
Payroll Account Query
Payroll Account query. We are a new company and will be using Xero Payroll and had a query about an archived GL Account 803: Wages Payable.
M
mic
10/09/22
very helpful and understanding.
Date of experience: October 10, 2022
TW
Tracey Willson
10/09/22
Batch payments
I had a problem with making batch payments. My query was dealt with immediately and the instructions fixed the problem!
J
Jane
10/09/22
Sarah at Xero support was very helpful…Great support
Sarah at Xero support was very helpful and I was able to sort out the issue I had after a couple of online queries and solutions. She responded very quickly when the first suggestion didn't fully work. Manay thanks
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].