9.6
SpotScore
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 1671-1680 out of 4649
AM
Angela Mc
11/06/22
Bank Feed Mismatch
I had a Bank mismatch i.e Bank Feed did not match bank transaction after speaking to my Account Manager I emailed support, within 2 hours they messaged me back with the resolution, not only this but 2 links to Delete a Bank transaction then to import the correction from the Bank, even a screenshot of how to do the deletion on Xero. It was brilliant and all sorted, such excellent support from Xero, just cannot fault them
CG
Christine Goodinson
11/06/22
Sorted out my query with a successful…
Sorted out my query with a successful outcome
A
Alison
11/06/22
Charity discount
The two XERO advisers who responded to the issue were great. They responded quickly and helpfully, and the 5 star rating is for them. The short bio given to each adviser is a nice touch. I would say though that the company could perhaps make sure that charities know about and receive the charity discount or at least backdate the discount when discovered.
MA
Miss Anna Morrish
11/06/22
I was having an issue with 2FA and they…
I was having an issue with 2FA and they called me back after sensing my frustration (technology never works when you want it to). I cant fault them. The issue was resolved quickly and easily. They were super friendly and lovely.
AK
Ali Khamoush
11/06/22
Quick respond
Date of experience: November 07, 2022
KB
Karen Butler
11/06/22
Good customer service
The staff are knowledgable, and the responses are comprehensive. The response time to queries is reasonably quick, an indicative wait time is given which is helpful.
CC
Chaline Church
11/04/22
XERO BRILLIANT VAT SPECIALIST LAURENCE P
Xero Vat specialist Laurence P was AMAZING, professional, patient, an excellent communicator, knew the software well and helped unpick a list of questions, totally recommend this platform and their service with shared screen even on a Saturday!! TOTALLY RECOMMEND!!!
PW
Paul, Western Lion Limited
11/03/22
Knowledgeable
Knowledgeable and made me feel confident in their service. Paul was great and resolved the problem I had with MTD. He also helped to resolve the outstanding query with VAT returns. It really helped that he accessed my screen remotely and talked me through what he needed to do.
EC
Elaine Coote
11/03/22
Bank feed not working
Once I googled how to ask a question it was very easy and got back to me the same day
PP
Paula Pardy
11/03/22
Amazing service! Explained so well and clear
Zara who helped me was so so clear in explaining how I needed to progress on the system- she was so helpful
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].