9.6
SpotScore
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 1541-1550 out of 4649
CO
Charlie Orbell
01/08/23
The support team has been fantastic…
The support team has been fantastic when I needed help, they were really quick to respond.
J
JDS
01/08/23
Quick and efficient customer service
Quick and efficient customer service - GREAT
HK
Hollie Kiddle
01/08/23
Great webinar
Great webinar, very helpful and thorough
MM
Mr Maison Urwin
01/08/23
Xero online help
Sian responded quickly and resolved my query.
SM
Samuel Mather-Holgate
01/08/23
Excellent Service
Cristina was very efficient is solving my problem.
JR
Jo Reader
01/08/23
The experience on Xero was very useful…
The experience on Xero was very useful once I figured out how to get them to call me, it's always easier to talk to someone direct.
SH
Shirley Hughes
01/05/23
Ben was prompt with his responses and…
Ben was prompt with his responses and resolved my problem.
DO
Diane Ormston
01/05/23
Excellent support
Needed some technical support from Xero today. Sent a request via the website, with minutes was given a case number and then John from Xero Supports rang to talk me through how to fix my issue. All sorted within 20 mins of me logging my issue. Excellent response and thank you John for being clear and concise on what I needed to do to get me back into the system.
RB
Renate Bagust
01/05/23
Like all customer services these days
Like all help services these days, it is frustrating to not be able to deal with problems over the telephone. It is always so hard to put a problem in writing. However Xero do it as well as can be expected and are always prompt in reply.
AB
Angie B
01/05/23
MFA removal
Fairly Quick response to initial issue and then quick resolution once established the issue.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].