9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 1531-1540 out of 4649
JC
Jayne Chapman
01/11/23
Absolutely superb training
Absolutely superb training. I did webinar and then two video tutorials and two assessments. Trainers were excellent, very thorough and great pace. Would completely recommend Xero payroll after these and that is after using a leading alternative for many years!
E
E&C
01/11/23
Quick response & very helpful
Quick response & very helpful - resolved on the call.
MD
Mrs Devika Tranter
01/11/23
Xero works great for my accounting…
Xero works great for my accounting needs, and if i get stuck on something i find their online support to be very good and fast at replying.
K
Karlos
01/10/23
Great all round
Great support, brilliant tools
TR
Trevor Rix
01/10/23
Very helpful assistance today
Very helpful assistance via Team Viewer today thank you.
KC
Karen Canfield
01/10/23
Prompt response
Prompt response, issue resolved first time.
PH
Paul Hawkes
01/10/23
Got in touch quickly. Quick resolution.
Got in touch quickly. Immediately resolved the issue (somehow it auto-opened a trial account I thought I'd closed), pleasant and polite. Great support.
AS
Ann Sheppard
01/09/23
prompt replies
prompt replies. very helpful even when i didnt know what i was doing!
J
JW
01/09/23
Great customer service when help…
Great customer service when help needed. Very patient and clear
MA
Mrs Anne Cook - Bobtails Full Day Care
01/09/23
Friendly informative webinar leader
Date of experience: January 10, 2023
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].