9.6
SpotScore
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 1521-1530 out of 4649
T
Tracy
01/15/23
Very quick turn around service
Date of experience: January 16, 2023
CP
Clive Pope
01/12/23
Sophie
Sophie, the Xero consultant was very helpful and patient. Excellent service and problems solved.
KG
Kim Galway Galway
01/12/23
Tilly was very helpful & worked with me…
Tilly was very helpful & worked with me to get the issue resolved on the payroll features. She was very patient & efficient. Great service!
MD
Mrs Devika Tranter
01/11/23
Xero works great for my accounting…
Xero works great for my accounting needs, and if i get stuck on something i find their online support to be very good and fast at replying.
E
E&C
01/11/23
Quick response & very helpful
Quick response & very helpful - resolved on the call.
CS
Chris Smith
01/11/23
Great support
Great simple to follow guidance sorted my problem quickly - very happy with Xero!
JC
Jayne Chapman
01/11/23
Absolutely superb training
Absolutely superb training. I did webinar and then two video tutorials and two assessments. Trainers were excellent, very thorough and great pace. Would completely recommend Xero payroll after these and that is after using a leading alternative for many years!
GO
gertie owen
01/11/23
Found customer service very helpful and…
Found customer service very helpful and called us back a 2nd time to resolve our issue . Would recommend
CW
Craig Wood
01/11/23
Customer service
I have requested help on two occasions recently. An adviser called Sami has been very quick to respond both times and resolve my queries quickly. Sami was very patient, friendly and helpful.
ND
Nicola Dovey
01/11/23
Useful insight into how the Payroll…
Useful insight into how the Payroll system operates.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].