9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 1521-1530 out of 4649
T
Tracy
01/15/23
Very quick turn around service
Date of experience: January 16, 2023
CP
Clive Pope
01/12/23
Sophie
Sophie, the Xero consultant was very helpful and patient. Excellent service and problems solved.
KG
Kim Galway Galway
01/12/23
Tilly was very helpful & worked with me…
Tilly was very helpful & worked with me to get the issue resolved on the payroll features. She was very patient & efficient. Great service!
AA
Angela A
01/11/23
Responses were prompt and gave clear…
Responses were prompt and gave clear instructions. Case resolved within 24 hours
CS
Chris Smith
01/11/23
Great support
Great simple to follow guidance sorted my problem quickly - very happy with Xero!
D
Daniel
01/11/23
Great customer service and very…
Great customer service and very knowledgeable
TA
Trevor Allen
01/11/23
Great initial training of Xero getting started
My accountant set up my Xero but this was a great help and was a very useful initial training
ND
Nicola Dovey
01/11/23
Useful insight into how the Payroll…
Useful insight into how the Payroll system operates.
CW
Craig Wood
01/11/23
Customer service
I have requested help on two occasions recently. An adviser called Sami has been very quick to respond both times and resolve my queries quickly. Sami was very patient, friendly and helpful.
GO
gertie owen
01/11/23
Found customer service very helpful and…
Found customer service very helpful and called us back a 2nd time to resolve our issue . Would recommend
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].